SHIPPING, PAYMENT& RETURN
Shipping Policy
For addresses in British Columbia (BC), Canada: A standard shipping fee of CAD 15 applies, with free shipping on orders over CAD 350.
For addresses in Canada (excluding BC): The standard shipping fee is CAD 30, with free shipping on orders over CAD 350.
For addresses in the USA: The standard shipping fee is CAD 50.
Other international addresses: The standard shipping fee is CAD 200. Please contact info@cemarose.ca for shipping details before placing your order.
Shipping Method
Cemarose ships within Canada only via Canada Post. A confirmation email will be sent to you when the order has been processed, and another email with tracking number will be sent to you when your order has been shipped.
Please allow 1-5 business days for all orders to be processed and shipped. Please note that Cemarose reserves the right, in its sole and absolute discretion, to reject any order your place with us, or to limit quantities of any merchandise without giving any reason.
Cemarose will cease to have any liability pertaining to the order delivery. All items at that juncture will be considered the sole responsibility and property of the customer.
All applicable duties, tariffs, and customs fees are the responsibility of the customer.
If you would like to pick up your order from our retail store, please make sure to choose "STORE PICK UP" as your shipping option when you check out. Once your order is processed and ready for pick up, a confirmation email will be sent to you. You can then pick up your order from our store. For our store locations and opening hours, please visit the Contact Us page for more details. Please note that there may be unforeseen circumstances causing us to close the store during opening hours. To serve you better, we encourage you to contact us via telephone (604-428-4545) or email (info@cemarose.ca) before arriving at our store.
Shipping Fees
CAD$15 will be charged for shipping for orders mailed to a BC address, and CAD$30 will be charged for the rest of Canada. We offer free shipping within Canada for orders over CAD$350 before tax and after all discounts. This will be applied automatically at checkout. It cannot be applied to previous or future orders, and is not redeemable for cash or credit in any way. Other restrictions may apply.
CAD$50 will be charged for shipping for orders mailed to an American address.
Please note that Canada Post does NOT deliver to post office boxes.
Please note that Cémarose does NOT hold responsibility for delayed shipments or lost/stolen packages.
Payment Methods
All orders will be charged in Canadian Dollars. Cemarose only accepts Visa, Mastercard, and American Express for online orders.
Returns and Exchanges
You can exchange your regular-priced merchandise within 15 days after the order delivery date, or your order can be returned as store credit by Cemarose within 15 days after the order delivery date . All tags must be attached to the merchandise in order to for the returns or exchanges to be valid. Returns or exchanges on worn, altered, washed, or damaged items will not be accepted. Please note that all exchanges permitted once only. Please also note that the shipping cost is NOT eligible for refund.
Please note that ALL Marked Down items are final sales and are NOT eligible for returns or exchanges. ALL accessories, toys, Jellycat items, underwear, products up to 30% off and skincare items are final sales and are NOT eligible for returns or exchanges.
Please contact us if you need to return something. All returns must be authorized via email prior to shipping. Items returned without authorization may be refused upon delivery. Please also include a copy of the invoice. Please mail the authorized returned item, at your sole cost, to:
Cemarose Children's Fashion Boutique
6551 No. 3 Rd #1655,
Richmond, BC V6Y 2B6
Returns should be postmarked within 15 days of the order delivery date. The items must NOT be worn, altered, washed, or damaged in any way, and must have ALL original tags attached.